Support
Need help with BuckBack? Email dylangoalie2166@gmail.com and we'll get back to you within two business days.
Common questions
When does the AI call my client?
At 6pm in your time zone on the day you add them. If they don't answer, it leaves a voicemail and tries again at 6pm the next day. If they give a date they'll pay by, it calls back at 6pm that day. After 5 unanswered calls in a row it stops and lets you know.
Can I upload my whole AR list?
Yes. Tap Import AR on the Home tab and upload your AR aging report (PDF, a photo, or a CSV export), then your customer list for phone numbers and emails. BuckBack works out what's actually overdue for each customer from their payment terms, leaves current balances and credits alone, and lets you review everything before the AI starts. Upload next month's report and anyone who has paid is detected automatically. For business customers, set "My clients are: Businesses" in the Account tab so the AI calls on weekdays during business hours.
What's a demand letter?
If a client doesn't answer 5 calls in a row, BuckBack emails them a formal letter asking for payment within 10 days, with your payment link and a summary of the times we tried to reach them. They also get a text letting them know to check their email. You get a copy of every letter. Add the client's email on the invoice to use it, send one any time with the invoice's "Demand letter" button, or turn automatic letters off in the Account tab.
What's the weekly summary?
Every Monday morning BuckBack emails you what came in last week, what's still owed (and how overdue), who has promised to pay this week, and anyone who needs you. Turn it off any time in the Account tab.
How do I get paid?
In the app, open the Account tab and tap “Get paid” to connect Stripe. Clients pay through a secure link the AI texts them, and the money goes to your Stripe account. BuckBack's fee is 5% of each payment (minimum $2, maximum $50, and never more than 20% of the invoice). There's no monthly fee.
Can I stop the AI from contacting a client?
Yes. Mark the invoice paid or delete it, and the AI stops. Clients can also text STOP or ask the AI to stop calling them.
How do I delete my account?
In the app, go to the Account tab → Delete account. This permanently removes your data and stops all calls and texts. See the Privacy Policy for details.
I got a call or text from BuckBack
A business you owe money to uses BuckBack to follow up. Please contact that business directly with questions about the bill — replying to a demand letter email reaches them directly. To stop being contacted, reply STOP to the text, or tell the assistant on the call.